Terms & Conditions

Last updated: 2026

1. Definitions

"Services" means IT support, cyber security, monitoring, and related services provided by DS Business Hub Ltd.

2. Services

We provide managed IT services on a reasonable endeavours basis.

3. Client Responsibilities

• Provide accurate information and access to systems
• Maintain valid software licences
• Follow security advice provided

4. Response Times

Response times are targets, not guarantees unless agreed in writing via SLA.

5. Security Disclaimer

No system can be guaranteed 100% secure. We are not liable for breaches outside our control.

6. Backup Responsibility

Unless explicitly included in your service agreement, responsibility for backups remains with the client.

7. Liability

To the fullest extent permitted by law, DS Business Hub Ltd shall not be liable for:

• Indirect or consequential losses
• Loss of profit, revenue, or data
• Cyber incidents beyond reasonable control

8. Service Availability

We do not guarantee uninterrupted service.

9. Third-Party Services

We are not responsible for failures of third-party services such as Microsoft 365 or internet providers.

10. Payment

Fees are payable in advance unless agreed otherwise.

11. Termination

Either party may terminate services with written notice.

12. Confidentiality

Both parties agree to keep confidential information secure.

13. Changes

We may update these terms at any time.

14. Governing Law

These terms are governed by the laws of England and Wales.

15. Contact

Email: support@dsbusinesshub.co.uk
Phone: 01206 690045