Managed IT Services in Colchester

Managed IT Services in Colchester – FAQs

What's included in your managed IT services?

Unlimited helpdesk support, proactive monitoring of all your devices, patch management, antivirus, email security, Microsoft 365 management, backup oversight and regular account reviews — all for a fixed monthly fee per user.

How is this different from calling someone when things break?

Break-fix only addresses problems after they've already cost you time and money. Managed services prevent most issues from happening in the first place through monitoring, patching and proper security — and the monthly cost is predictable.

How is pricing calculated?

Per user, per month, on a rolling contract. Most Colchester clients fall in the £65–£95 per user range depending on the level of cyber security and 365 management included. There are no hidden call-out fees.

How long does it take to onboard a new client?

Typically 1–2 weeks. We audit your existing setup, document everything, deploy our monitoring and security tools, and brief your staff on how to log tickets — usually with little to no disruption.

Do you provide reporting so I know what you're actually doing?

Yes. You get regular account reviews with clear reporting on tickets handled, issues prevented, security posture and recommendations — so the value of the service is visible, not hidden.