One price per user, per month. Everything you need is in the plan you pick — no surprise invoices, no "out of scope" charges, no hourly creep.
Essential IT support, properly delivered.
£39
per user / month
Full IT cover with proper security included.
£65
per user / month
For businesses where downtime really hurts.
£99
per user / month
Most clients land on Business. If you're between two, start lower — you can move up any time.
Mostly laptops, email and Microsoft 365. No regulated data, no heavy compliance. You want reliable support without paying for security tooling you won't use.
Professional services, accountants, anyone with sensitive client information. The plan most clients end up on — proper security baked in without paying for things you won't use.
Your team can't function without IT. You need the fastest response times, full security awareness training, and active monthly reporting on your environment.
Most monthly bills don't move from month to month. A few things sit outside the standard plan, and we'd rather you knew which.
About two weeks from signed agreement to fully managed. No surprise downtime, no panic moves.
30-minute scoping call. We figure out what you've got and what you need.
Review of your current environment and a written plan of what we'd change.
Tools deployed, security tightened, full documentation built — usually over a weekend.
Helpdesk live, your team introduced, you know exactly how to reach us.
No. Onboarding is included in your first month's fee. The only things billed on top of monthly support are hardware, M365 licences, and project work — and all of those are agreed in writing before we start.
30-day rolling agreement. Either side can give 30 days' notice in writing. We don't lock anyone in — if we're not delivering, we'd rather know.
Yes — pricing is the same per user whether they're on Mac or Windows. We do recommend a primary platform per business though, just to keep things simple.
You give 30 days' notice and we hand everything over cleanly — passwords, documentation, admin access, the lot. No exit fees, no held-hostage data, no awkwardness.
On-site visits, hardware, M365/Azure licences, and major project work all sit outside the monthly fee. See the "what's in the price" section above — everything is listed separately so there are no surprises.
On the Business plan, urgent issues are picked up within an hour during business hours and within four hours out-of-hours. Premium drops the in-hours target to 30 minutes. Non-urgent enquiries are answered same-day. We don't promise instant 24/7 response — that costs significantly more, and most businesses don't actually need it.
We keep everyone on the same plan to avoid security gaps — but if your situation calls for something different, talk to us. We can usually work something out.
Once a year, in line with supplier costs (typically 3–5%). 60 days' written notice. No mid-contract surprise hikes, ever.
Yes. Strong IT and security reduces your risk significantly, but it's not a replacement for cyber insurance. Most clients carry both, and the security baseline we put in place often makes their insurance cheaper.
30 minutes on the phone, no obligation. We'll talk through your setup, your priorities, and which plan would fit best. Straight answers, no sales pitch.
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